Everything you need to know about Hilfedesk. Find answers and learn how to keep your customer support simple.
Hilfedesk is a helpdesk software that turns customer requests into tickets. It helps your team assign, prioritize, manage, and resolve customer requests from one shared inbox.
Create your workspace, invite your team, connect your support channels, and start managing customer tickets.
No. You can start your free trial without providing credit card details.
A shared ticket inbox brings customer requests into one central place, allowing your support team to manage conversations without missing requests.
Yes. You can assign customer tickets to team members so everyone knows who is responsible for resolving each request.
Yes. Team members can collaborate using internal notes and keep ticket conversations organized in one place.
Yes. You can prioritize tickets and track their progress to identify urgent, waiting, and resolved requests.
Yes. Hilfedesk keeps customer and contact records alongside their tickets, helping your team access relevant customer information.
Yes. Hilfedesk supports two-factor authentication to add an extra layer of protection to team accounts.
Yes. Reports help you understand ticket volume and team workload so you can identify support trends and potential problems.